Executive Summary
The COVID-19 pandemic has affected labor markets globally, impacting how and where we work long term. As many offices reopen, the reality of continued hybrid and anywhere work requires business leaders and technology executives to invest in digital platforms that enhance and streamline the technology experience of all employees.
Improving the digital employee experience (DEX) of an anywhere workforce is imperative for companies to maintain a productive and engaged workforce. At the start of the pandemic, companies were forced to rely on existing technologies. Now, enhanced technology platforms have been embraced, reflected in increasing investment levels in DEX.
In February 2022, VMware commissioned Forrester Consulting to explore the benefits of a well-designed employee experience in an anywherework environment. To understand the challenges related to DEX and the opportunities for a holistic, integrated solution, Forrester conducted an online survey with 537 global IT decision-makers and influencers. We found that leaders highly value integrated DEX solutions that drive increased productivity, faster issue remediation, and higher employee engagement while mitigating security risks.
Survey participants were asked questions about DEX solutions. These are defined as a holistic solution for remote workers that enhances IT efficiency, speeds issue remediation, decreases IT security threats, and enhances the remote worker experience.
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Optimizing Digital Employee Experience For Anywhere Work
