Premier Support
We know that keeping things running smoothly requires qualified and dedicated support. For that, we’re here for you and fully committed to making sure our products and services empower you more than ever before.
Global Support
Wide Network of Service
We have a wide network of experienced experts for service management, spare parts planning, warehouse management, logistics management, customer contact, and technical support. With worldwide presence and service support, Acer ensures your machine gets the care it requires.
For Schools and Businesses, Best in Class Service Programs
As an Acer premier customer, you get more than just a device. You receive world-class technical and administrative support from a dedicated team of experienced level 2 technicians who will engage with you to resolve your problem quickly and efficiently. If you need repairs or just technical information on the product, you can always count on the various tools provided by Acer services.
Acer Premier Care Services
Acer customers will receive direct access via a dedicated toll-free number to the team of highly trained Premier Care technicians based at our Temple, Texas, facility. In less than 16 seconds, on average, they’ll be speaking with someone who has the knowledge and experience to efficiently resolve technical and administration issues. In addition, customers can order and purchase parts through Acer Premier Care and get help with system registration and warranties. No long waits on hold. No frustration with inexperienced reps. With Acer Premier Care a resolution is just a quick phone call away.
Premier Support
- Dedicated toll free number with PIN access and dedicated email address.
- US based level 2 technical and administrative support.
- 15 second response time and no “scripts” means quicker resolution.
- Real time repair case status check available on the Premier Support Website.
- Live Chat is available on Premier Support Website. Monday through Friday from 8:00 AM to 5:00 PM CST
- Warranty registration assistance.
- Adjustment of the warranty start date to reflect when the units are deployed to your classroom. (serial numbers of deployed units required.)
To read full download the whitepaper:
2022 ACER COMMERCIAL SOLUTIONS
