Introduction

COVID-19 has challenged leaders across organizations to move at an unprecedented pace, as they go from stabilizing operations to reopening the workplace to growing in the next normal.

Startups have crumbled and more than 100,000 small businesses closed permanently in the new economic reality.1 Ninety-four percent of the Fortune 1000 have seen supply chain disruptions, forcing companies to quickly find new ways to reduce supply chain risk and the likelihood of any future disruptions.2 It’s safe to say that more has happened in the past few months than the past 10 years.

The impact of COVID-19 has made two things very clear: First, that the need for digital transformation has been accelerated by the crisis. Second, CIOs across every industry are in a mission-critical position to determine their business’ success or failure. IT can no longer be viewed as a separate domain of the business. As Jo-ann Olsovsky, CIO, Salesforce, said “No matter what industry you’re in, we’re all technology companies, we’re all enabled by technology, and it is so important for us to find ways to drive efficiencies and innovation, and really be change agents throughout all of our organizations.”3 With all businesses becoming tech companies, CIOs now hold the key to accelerating digital transformation in their organization.

Digital has moved beyond imperative — it’s now existential. According to a recent survey of Fortune 500 CEOs, 63% said that the crisis would accelerate their digital transformation.4 Every industry faces immediate change, and every organization needs to deliver faster than ever before. To do so, companies need a new innovation model based on data processes and digital capabilities that can be easily and quickly composed into new experiences. As a result, IT’s role is more important than ever, as they maintain operations, launch time-sensitive initiatives, enable remote productivity, and serve as the stewards and co-creators of innovation

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The CIO guide to crisis recovery

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