Why Read This Report

Over time, digital workers will perform a higher percentage of your work. As this happens, your need to coordinate work among humans and these “robots” will increase. Add artificial intelligence (AI) components like conversational intelligence, text extraction, and decision management into the mix and you face new operational and technical challenges. This report shows how intelligent automation platforms that construct digital workers will need to evolve to include work orchestration.

Automation Fragmentation Is Here Today, But Work Orchestration Is Not

As enterprises execute automation roadmaps, they’re deploying AI and task automation. These efforts create automation siloes, redundant solutions, and the need to coordinate humans and machines. Leaders need better data and methods to manage a workforce increasingly dependent on machines.

Tech Leaders Need New Forms Of Work Orchestration To Tackle New Challenges

A mix of human effort and basic workflow automation manages most work today. Going forward, a growing number of digital workers and AI components will work alongside humans. They will need new work orchestration tools, which we define as:

“Software tools that, from one place, find, create, configure, manage, and coordinate AI components supporting digital workers and humans.”

To read full download the whitepaper:

Intelligent Automation Platforms Take Aim At Workforce Orchestration

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