As enterprise digital transformations proceed, organizations’ technology landscapes become increasingly complex – while the importance of keeping everything up and running becomes mission-critical.

As a result, organizational resiliency has become a key performance indicator for the IT organization. It must focus on resolving outages, ideally before they adversely impact the user experience.

Avoiding outages, therefore, becomes technical operations’ number one priority – even though the modern IT landscape is increasingly hybrid, and technology innovation is driving an inexorable increase in the pace of change.

Traditional approaches to dealing with problems in the operational environment are simply not up to the challenge.

Instead, AIOps, with its application of AI to massive quantities of operational data, has become the primary tool for eliminating and preventing outages in the face of increasingly complex and dynamic digital environments.

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