As companies strive to become more agile and digitize their operations, IT automation has evolved into a business imperative. IT automation, once thought of exclusively as simple tools or scripts to help IT professionals streamline tasks, is now being seen as a strategic initiative and long-term IT strategy.

A Harvard Business Review Analytic Services survey of 338 business executives worldwide highlights the importance of IT automation: 80% of respondents say adopting IT automation is “extremely important” or “very important” to the future success of their organization. More than two-thirds of respondents (68%) agree that in the past 12 months, IT automation at their organization has shifted from a “nice to have” to a “must have.”

Those companies that are currently exploring or implementing IT automation anticipate many business benefits from the technology. Increased efficiency of business processes, cited by 75% of respondents, is the top business benefit organizations most aim to realize from their IT automation investments. Other benefits that organizations seek to gain the most include reducing operational cost (63%), improving the customer experience (53%), and improving agility/ flexibility (48%).

“The mega trend behind IT automation is recognizing the need to reduce friction in a highly digitalized business world,” explains Mary Johnston Turner, research vice president, the Future of Digital Infrastructure Agenda program, at the technology consultancy IDC. “You really have to look carefully at what’s slowing things down in your operations, because that has a direct impact on the customer experience and other important business objectives.”

Increased efficiency of business processes, cited by 75% of respondents, is the top business benefit organizations most aim to realize from their IT automation investments.

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Taking the Lead on IT Automation: IT Leaders as Evangelists for Their Automation Strategies

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