Introduction
The pace of digitization has undoubtedly accelerated over the last 12-18 months. As a result, many CIOs and IT leaders are now leading their organizations through the change by solving critical operational issues and driving innovation faster. But for organizations that want to do more than just survive, IT and business teams must prioritize mutual collaboration to grow and scale innovation.
By finding new ways to align, collaborate, and co-create value, Read more for IT and business teams can achieve business priorities quicker. Organizations that fail to do this risk finding themselves in the slow lane and falling behind the competition for Mulesoft.
This report investigates the current state of business and IT and business alignment barometer, what is driving closer collaboration, and the technology imperatives needed to meet business priorities in the year ahead.
Executive summary
When IT and business teams align and collaborate in new ways through integration and automation, companies find that they can innovate at scale and deliver more connected products and services than ever before.
IT and business are on the same page
As businesses work to obtain their footing in a changing world, most (87%) Read more for IT and business leaders feel their alignment has improved over the past year. This is especially true in the financial services (89%) and communications/media/technology (CMT) (92%) sectors.
Over two-fifths (43%) believe there has been a “significant” improvement alignment. This trend is driven by a need for greater productivity (29%), faster innovation (19%), and a desire to enhance business-wide collaboration (16%).
Alignment yields benefits
The improved IT and business alignment barometer has resulted in several benefits, including improved collaboration (64%), improved operational efficiency (58%), and better customer experience (54%).
It is notable that in the retail sector, this improved alignment has seen a pronounced uplift in customer experience (65%) at a time when eCommerce has exploded as a result of the increased use of digital channels during the pandemic.
IT takes center stage
With the acceleration of digital transformation over the last 12 months, most (88%) respondents believe that IT has become even more important to driving business outcomes — almost half (48%) claim “significantly” so.
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IT and business alignment barometer
