Businesses are entering a period of rapid change and are doubling down on digital investments
AI and analytics, SaaS experience, cloud-native technologies, and cloud migration — the four hot areas for tech investment
Accelerated rush to cloud
Cloud spend by 2025 will exceed 1.3 trillion, with a 16.9% compound annual growth rate.
Accelerated AI investments
AI revenues (including software, hardware, and services) are set to top $5 billion by 2024.
Cloud-native workload development
New production-grade, cloudnative apps will increase from 10% to 70% by 2024, thanks to microservices, containers, and DevOps advances.
SaaS-first and cloud-first operating model
SaaS applications will account for 59.6% of the cloud market in 2024 (up 14.6% from 2020).
There is a laser sharp focus on demonstrating ROI for digital investments, especially with data and operational resilience
With data becoming the currency of digital organizations, business outcomes such as resilience, data availability and protection, and optimized operations are becoming key metrics of digital investment success.
The complexities and dynamism of IT make it harder for organizations to realize the value themselves, paving the way for next-gen service providers
The growing complexity of applications, infrastructure, and organizational constructs — such as DevOps, agile, and site reliability engineering (SRE) — and the use of hybrid cloud are challenging traditional approaches to IT operations and management.
The traditional approaches are slowing down organizations’ time to market, developer productivity, and overall IT resilience. This is forcing IT teams to explore strategic partnerships with service providers, so businesses can focus on their core competencies. C-suites realize that working more closely with industry ecosystem partners is necessary to spark innovation; augment skills, capacity, and knowledge; and enable resilience, according to IDC’s 2021 Future of Industry Ecosystems Global Survey.
To keep up with the scale of the operational challenge, MSPs can take greater advantage of policy-driven automation and intelligent AI/ML-driven operations to deliver secure, resilient, and autonomous environments to their customers. They can then offer a rich suite of services and be ready to capitalize on the opportunities — IDC predicts that by 2026, 90% of global 2000 CIOs will rely on AI- and ML-driven solutions for resilience, remediation, and workload strategies.
Well-informed MSPs are already considering this. According to IDC’s European Partner Survey 2021, 63% of MSPs are working with customers at a strategic level for digital transformation and are “co-creating with customers” to develop a mutually beneficial, bright digital future.
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Working Smarter, Not Harder: How Pre-Built AI, ML, and Automation Capabilities Boost Opportunities
