What challenges do automation, IT service quality, and DevOps have in common?
Automation is the answer to so many of IT’s most pressing challenges. After all, common sense and everyday experience clearly demonstrate that the complexity, scope, and criticality of IT far outstrip any human capacity to comprehend, much less control. The volume and velocity of data and change amplify the complexity and magnify the risks. No wonder automation is universally a C-level initiative.
Automation is a survival tactic—strategic and compelling. However, there’s nothing automatic about it. It requires changes to the classic triad of people, processes, and technology. Asked to name the top three impediments to automation, EMA’s global panel were tightly grouped around the top offenders.
The impediments to automation share a lot in common with the generalized challenges of delivering highquality IT service.
AIOps platforms can directly address all of these issues, completely solving some and easing others. EMA finds that more than 90% of organizations have strategic AIOps initiatives underway—most directly tied with digital transformation and broad automation initiatives.
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AIOps automation: real-world challenges and rewards
