The COVID-19 pandemic has rapidly, and radically, transformed the way organizations work, necessitating a new approach to endpoint security and management. Organizations in every industry have been forced to transition the majority of their workforce to remote Work From Home (WFH) arrangements.
To accommodate this transformation, organizations have upended their traditional IT infrastructure and adopted decentralized networks, cloud-based services, and widespread usage of employees’ personal devices.
Unfortunately, working within this new environment has revealed a hard truth: many organizations experience critical visibility gaps and operate from a lower maturity level in their endpoint security and response capabilities than they initially anticipated.
Taming the Distributed Workforce Environment
Lack of visibility and control has created significant challenges for many organizations. The sudden explosion of unprotected endpoints and an increase in conventional and pandemic-specific external cyber threats has meant that the workforce now has greater access to sensitive data, which is likely to result in fallible user error due to stressful conditions.
These are significant challenges which, if left unaddressed, can lead to organizations suffering serious security events, data breaches, and broken compliance with regulations such as GDPR and CCPA. However, these challenges can be overcome.
From our work supporting customers through these unprecedented times, we’ve helped to operationalize a practical, effective, and process-driven framework for addressing the significant challenges created by the pandemic.
Endpoint Management and Security in the Age of COVID-19
Everything has changed.
The COVID-19 pandemic has disrupted day-to-day life, triggered global stay-at-home orders, and led to a series of restrictive recommendations from global health organizations, federal governments, and local municipalities.
In response, many organizations have been forced to temporarily close their offices and rapidly transition their operations into a work-from-home (WFH) or distributed workforce environment. This can put significant pressure on critical IT infrastructure and support teams, as few IT organizations are designed to support every employee working remotely.
Why Internal Endpoint Management and Security Has Become Near-Impossible
Few organizations were prepared to adopt enterprise-wide WFH operations.
They had to make the transition at high speed, and have done their best to spin up new remote infrastructure, applications, and capabilities in a very short period of time. For the most part, organizations have been successful at doing so, and must be commended for the radical transformation they realized in a very short window.
Yet, this transition came at a cost.
The current requirements to accommodate a highly distributed workforce have placed tremendous strain on remote connectivity infrastructure and IT support staff.
Solving the Endpoint Management and Security Challenge: A New Framework
The current crisis and demand for a predominantly distributed workforce is a new systemic challenge for organizations. The challenge can’t be resolved by piecemeal solutions, by following policies and procedures that worked in the past, or by asking overstretched internal teams to simply do more.
Our current context requires a radical rethinking of how customers manage and secure operational environments. It also necessitates the application of a practical, processoriented framework that is tailor-made to move their organizations through this crisis, and beyond.