Disruptions are a persistent threat to any organization. Severe weather, natural disasters, supply chain disruptions, IT and utility outages all have the potential to bring business operations to a halt. ServiceNow Business Continuity Management (BCM) enables business and technology operations to plan, exercise, and effectively recover from business disruptions.
Define and prioritize your most critical business processes
While not all business processes are critical many of them are and may result in significant financial, reputation or legal losses if disrupted. Business impact analyses (BIA) provides a structured process to prioritize critical business functions and identify key dependencies on IT, facilities, personnel, and other assets. BIA outcomes include:
- Prioritized inventory of critical services, processes, applications, third parties, and physical locations
- Identification of high risk assets and single points of failure with the greatest potential business impact
- Reduced time to identify critical dependencies and single points of failure
Dependency maps are created and maintained automatically through data sharing with the ServiceNow CMDB. Users can map and maintain dependencies to capture the relationships between key enterprise components such as applications, hardware, locations, vendors, and business processes. The intelligent dependency maps dynamically allow for the proactive management of risk, highlighting when components cannot be recovered quickly enough to support dependent components.
Develop and continuously improve crisis response plans
The most effective way to reduce the business impact of a crisis is through proper planning. The best continuity and recovery plans include communications call-trees, secondary site definitions, and predefined runbooks to be used during a crisis. These plans must also be routinely exercised to identify areas for improvement. Outcomes include:
- Actionable crisis response plans for all critical business functions
- Increased redundancy and reduced single points of failure
- Improved effectiveness and usability of plans during simulated and actual crisis event
Respond and recover effectively when bad things happen
Environmental threats have the potential to impact key facilities, personnel, and transportation networks. Emergency management solutions monitor the environment for physical and environmental threats and provide early warning to key personnel.