Deliver pre-configured systems to end users faster with Dell Provisioning for VMware Workspace ONE.

How long would it take your IT team to get a batch of five fully provisioned laptops into the hands of your employees? What about a hundred laptops? A thousand? Depending on the size of your order, the time it takes to manually configure these devices, combined with shipping logistics, could mean days or weeks of delays for your end user.

Dell Provisioning for VMware Workspace ONE® can solve this problem with minimal IT intervention. The new Dell service enables your company to pre-configure devices before they leave the factory, with no ongoing IT involvement. Your admin would simply provide Dell with your provisioning information from Workspace ONE, purchase your devices, and the systems will arrive at your employees’ doorsteps ready to go—bypassing the need for on-site IT configuration. An administrator only has to perform the initial set up one time for any system that will receive this deployment set.

How traditional provisioning processes drain IT time

Traditional methods for provisioning and deploying end-user devices can present real headaches to IT staff and your business in general. Though deploying a single system may not be a complex or timeconsuming task, limited staff and hardware resources can make larger deployments challenging to accomplish quickly.

A traditional deployment process can create other hitches:

  • Upgrading from older devices means administrators must spend time and effort to maintain deployment server hardware and software 
  • Admins may need to manually repackage drivers to keep systems up to date 
  • Manual provisioning requires a lot of physical work space, making large-scale deployments difficult
  • For large deployments, some end users may have to wait weeks after initial procurement before they can start using their devices 
  • Organizations may have to choose whether to dedicate staff to the deployment initiative or split their time between deployment and technical support duties

A faster way to deliver fully provisioned systems

Dell offers a way to save IT administrators time and effort and deliver end-user devices faster: Dell Provisioning for VMware Workspace ONE. This service allowed us to upload a provisioning package containing applications and a configuration file that Dell then applied to all devices we ordered.

After a one-time investment of about one hour of initial setup, our IT staff was able to deliver completely configured, readyto-go systems straight to the end user with no additional IT intervention. And because that one-time setup can be repurposed for subsequent orders, future deployments require little to no additional administrator time.

The traditional method

Traditionally, IT prepares systems using both hands-on and automated tools. Your IT staff may receive a shipment of laptops to unpack, plug in, image, repackage, and ship back out. Our testing replicated that familiar process:

  • Our procurement team ordered five laptops and had them delivered to our facility.
  • Our inventory team received the laptops and unboxed them. 
  • Our inventory team passed the laptops off to our IT administrator.
  • Our IT administrator provisioned the devices using System Center Configuration Manager. Whenever possible, our administrator moved on to a new system while the previous system finished an installation.
  • Our IT administrator passed the laptops back to the inventory team. 
  • Finally, our inventory team prepared each laptop for shipping. In a real-world case, the laptops would take additional time to reach remote users or satellite offices.

This process requires the devices to change hands between multiple teams and go through up to two different shipping cycles—both of which cost your business money while keeping the device away from your end-user.

Dell Provisioning for VMware Workspace ONE

With Dell Provisioning for Workspace ONE, your company can automate nearly all of its deployment process. Your organization simply selects its desired devices and completes a single configuration process. Compared to the traditional method we used for testing, Workspace ONE could get systems to off-site end users weeks earlier.

To deploy with Workspace ONE, we used the following process:

  • Our procurement team ordered five laptops from Dell. 
  • Our IT team provided Dell with information about the deployment, then uploaded the provisioning package required to configure the end-user devices.
  • Dell provisioned and shipped the laptops directly to their end-user destinations. (We had them ship the laptops to our main office.)

After the second step, our administrator’s work was done. Dell used the information we provided to select a Windows 10 OS image that best fit our needs, and applied that image to each system in our order with all appropriate device drivers included. Dell then applied the provisioning package and configuration file, which contained all the applications and organizational preferences we provided. We configured our deployment to use Windows Out-Of-Box Experience. We chose to connect to Microsoft Azure Active Directory (AD) instead of an on-premise AD server. We simulated the user joining the domain after receiving their laptop.

Crunching the numbers: Large-scale deployments

We estimate the traditional method would require six and a half hours of on-site admin time to deploy just under a hundred devices. It would take almost 56 hours for an IT administrator to manually deploy a thousand devices—that’s nearly seven full workdays, and more than a week of valuable time that doesn’t account for the time your staff would need to spend shipping devices. By using the traditional method for a large-scale deployment, your final device may not ship to its end user for two weeks.

Dell Provisioning for Workspace ONE can save time for enterprise organizations that need to deploy devices to end users. It doesn’t matter if the end users are in a single location or dispersed—or whether an organization needs to deploy, five, a hundred, or thousands of systems.

To read full download the whitepaper:
Creating a Path to Modern Endpoint Management