Digital transformation is moving to the top of public safety organizations’ agendas as public officials and decision makers look to respond to the demands of our rapidly changing world—a world in which technology is causing extraordinary disruption and innovation. For public safety organizations, digital transformation opens up an abundance of opportunities leading to safer and smarter communities. At the same time, pressures to transform are mounting as organizations are being asked to manage an unprecedented amount of data, integrate social media into their policing, engage more with their communities, and incorporate sophisticated technologies on the front lines such as intelligent surveillance systems, body cams, drones, and automated mobile communications.

Effectively deploying and managing an expanding ecosystem of interconnected people, sensors, devices, applications, and advanced analytics is not without its challenges. That’s why Dell Technologies is committed to helping public safety organizations move forward along their digital transformation journeys, partnering with them to create a comprehensive, integrated approach. By leveraging state-of-the-art digital technologies from edge to core to cloud, public safety organizations can better accomplish their mission—to protect, serve, and save lives.

A Digital Transformation Framework for Public Safety

A 911 call such as NG911 is placed at the edge. It could be a traditional call, a telematics signal such as from Onstar, or a video call or equivalent communication from a citizen or officer at the scene. Dispatch relays vital data to response teams at the edge via the cloud and/ or through cellular transmission using FirstNet® or LMR. Data go to and from first responders using a variety of devices and automated sensors.

The call is received and routed through CAD Dispatch at the core where decisions are made regarding how the emergency call will be fulfilled. Digital content is analyzed and dispatched to fire/police/EMS through cloud or cellular networks, and the data required for emergency services is stored locally using on-premises infrastructure.

Many agencies are migrating to a multi-cloud environment with a mix of traditional on-premises infrastructure and public, private, and hybrid cloud services. Data from the edge is often routed through the cloud for long-term storage, application management, and analysis before it gets pushed to the Emergency Operations Center (EOC). Data routed through the EOC is often stored in a cloud analytics platform.

This exchange of sensitive data being transmitted in real time requires public safety organizations to have a strategy to secure data across the entire digital ecosystem from edge to core to cloud.

Public Safety: At the edge.

First responders require real-time interaction with dispatch operators and downstream care teams using a variety of devices and automated sensors (IoT). Vital data must be easily relayed to response teams at the edge via the cloud and/or through cellular transmission using FirstNet or LMR. This level of automation and real-time responsiveness requires collaboration between people, processes, and applications. Dell Technologies provides the missing link—the interconnectivity needed to make the entire system work seamlessly.

From surveillance technologies to drones to body cameras to telematics and edge compute devices, integrated digital technologies are being used to help improve public safety. Body cameras, for example, are being widely adopted as a means to protect both police and private citizens, improve accountability, and reduce litigation. They also reduce citizen complaints and encourage good behavior from both the public and law enforcement.

Augmented reality (AR) and virtual reality (VR) are helping to keep first responders safe while readying them for real-world disasters and emergencies. Take field service augmentation for example. Firefighters are turning to augmented reality to help guide them in situations where visibility is limited. Others, like EMTs and SWAT, are using VR to simulate training in disaster response scenarios.

Public Safety: At the core.

Emergency calls are received and routed through CAD Dispatch at the core where decisions must be made in real time regarding how the call will be fulfilled. Digital content is quickly analyzed and dispatched to fire/ police/EMS through cloud or cellular networks. Data required for emergency services is then stored locally using on-premises infrastructure. Other public safety operations at the core include workloads such as records management, real-time crime centers running in a private cloud, and fusion centers.

As analytics become more sophisticated, public safety officials are finding innovative ways of incorporating insights into their operations. Accelerate AI-driven workloads, analytics, deployments, and efficiencies with Dell Technologies modern, agile infrastructure solutions.

Data management for public safety organizations is becoming increasingly complex. There is a need to classify and tier public safety data and store it based upon the frequency of access, value, and age of the most cost-effective infrastructure—whether that be at the edge (such as police departments), the core (headquarters), and/or the cloud (long-term storage from across the jurisdiction and for multiple departments). Regardless of the requirement, Dell Technologies can help you determine the right mix of onpremises and cloud-based solutions to optimize workloads at scale and simplify your data landscape.