For the modern business, a digital workplace is no longer a “nice to have.” As more employees work remotely, younger generations join the workforce, and organizations adapt to changing and uncertain circumstances, it is imperative to embrace the future of work.
What does the future of work look like in practice? It offers a new way for people to consume and provide services across the enterprise. It is grounded in intelligent, omni-channel experiences and focused on improved agility, efficiency, productivity, and collaboration. It is intuitive, but that doesn’t mean that it’s easy to create. A successful digital workplace requires the right processes and technology to ensure that it delivers on its promise.
In this digital workplace toolkit, you’ll learn what it takes to activate the future of work at your organization. From building your roadmap to defining your personas, optimizing implementation to increasing adoption, this toolkit provides step-by-step guidance for your digital workplace journey.
Kick Off Your Digital Workplace Project
Launching your digital workplace initiative works much like any other new technology proposal. The first step: creating a governance model that defines the who, what, why, and how.
We now live in an increasingly digital world where work is no longer a physical office space that we go to in order to perform our daily tasks and responsibilities. Instead, work has become location agnostic. Employees can work from anywhere and anytime.
As a result, digital workplaces are increasingly becoming the future of work as they give employees the flexibility to work from any location without losing out on productivity. In fact, according to Avanade’s definitive digital workplace research, organizations have seen a 67 percent increase in productivity, a 53 percent increase in employee engagement, and a 43 percent increase in revenue by implementing digital workplaces.
Create Your User Personas
Your stakeholders are on board. Your roadmap is complete. Now it’s time to think about your end users.
Profiling the users of your digital workplace gives you deep insight into how the tool will be used in the “real world.” It allows you to create a meaningful experience right from the start that delivers value to every user that it touches.
To create effective personas, think about the different types of people who will use the tool. Then for each type of user, answer questions like:
- How will they use the software?
- When and where will they use the software?
- What are their goals, priorities, and pain points?
- How will the digital workplace meet their needs and improve their experience?
While every organization is unique, most companies have similar types of users for their digital workplaces. Let’s look at some familiar roles.
Plan for Implementation
Ready to move from paper to practice? Let’s look at how to plan for your digital workplace deployment.
1. Size your deployment. Begin by gathering data about your environment to help determine your sizing requirements. Use your phased approach as a guide, deciding which areas/personas will be implemented first. Which departments, regions, and/or personas will you prioritize?
Considerations for sizing your deployment include:
- How many users will you support?
- How many concurrent connections do you expect?
- How many devices will be managed?
- Will you start with a proof of concept (POC)?
2. Choose your use cases. Your top priority use cases will depend on your organization and will drive your initial implementation. At a high level, most businesses with a digital workplace initiative want to enable self-service, provide a unified service catalog, and give their end users access from anywhere. Your specific use cases, however, will inform the details of your deployment.
As with any new software deployment, security must play a vital role in the implementation of your digital workplace. During the planning process, that means taking a close look at access management.
A major part of information security management is controlling access to applications or data. Access management is responsible for dealing with requests from users for access. This process involves username and password control, but also includes the creation of groups or roles with defined access privileges, and then controlling access by defining group membership.