Sumitomo Corporation Asia & Oceania (SCAO) exchanges vital business documentation with trading partners including purchase orders, purchase order confirmations and shipping notifications. After experiencing numerous issues with Microsoft BizTalk as their integration platform, SCAO chose to replace BizTalk with MuleSoft’s Anypoint Platform to streamline business processes, thus improving customer satisfaction.

The Challenge

Regular System Outages and Data Loss on Microsoft BizTalk Integration Platform

SCAO’s business processes were traditionally supported by Microsoft BizTalk’s integration platform, which was causing frequent system outages and ultimately harming business as usual operations. The system experienced regular live data loss requiring time-intensive manual interventions and a hard restart of the server every three days, which itself became a regular business process. The result: unreasonably high support costs for SCAO and interruption of fundamental customer facing business operations.

Solution Modern, reliable IT infrastructure delivered with zero end user interruption in just six weeks Benefits The issues effecting SCAO’s core business processes, purchase orders, purchase order confirmations and shipping notifications, and overall customer satisfaction necessitated an immediate replacement of the current system. Management at SCAO wanted to ensure the replacement was quick to deploy and seamless to end users.

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Sumitomo Corporation Case Study

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