Citrix Virtual Apps and Desktops service is a desktopas-a-service (DaaS) solution that allows IT departments to provision employees with a virtual PC and application environment as fast as — and identical to — locally installed operating systems and application software. It allows employees to access their personalized desktop environment with customized applications from any device and location. Organizations can modernize their legacy virtual desktop infrastructure (VDI) deployments by reducing on-premises server needs through a move to cloud. Additionally, they can leverage multisession features by adding in Microsoft Azure Virtual Desktop entitlements.

Citrix commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying the Citrix Virtual Apps and Desktops service. 2 The purpose of this study is to provide readers with a framework to evaluate the potential financial impact that the Citrix Virtual Apps and Desktops service with Microsoft Azure can have on their organizations. Together these solutions provide secure, simplified PC management with a virtual application and desktop experience for employees. Organizations can take advantage of Citrix and Microsoft’s partnership for enhanced integration and flexible licensing options.

To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four customers with experience using the Citrix Virtual Apps and Desktops service with Microsoft Azure.3 For the purposes of this study, Forrester aggregated the experiences of the interviewed customers and combined the results into a single composite organization with 15,000 total employees and 5,000 regular Citrix cloud service users. Twothirds of these users were upgraded from a previous on-premises Citrix solution, and one-third were migrated to the new cloud solution as first-time users

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