Google apps are everywhere in today’s enterprises. If Google Docs are slow, your whole team is slow. Relying on third party SaaS providers, such as G Suite for critical business functionality, requires new monitoring processes to ensure you get the performance your users need for a good digital experience. Catchpoint provides a multi-layered view of the performance of the entire service delivery chain involved in connecting your users to G Suite, so you can quickly identify and troubleshoot issues before they impact users.
This handbook covers:
- How to proactively monitor G suite performance from your user’s perspective
- How to hold Google accountable for SLA violations
- How to monitor network impact
- How to enhance employee experience and productivity
- How to empower your remote employees with device monitoring
1. Proactively monitor G Suite performance from your user’s perspective
Monitoring web services you don’t own is different from monitoring physical or cloud servers you do own. You can’t directly monitor the back-end of a SaaS applications but you still need a to instantly catch SaaS outages and performance degradations – from the perspective of your employees – before they impact productivity. Migrating to SaaS applications without sufficient visibility can lead to increased help desk costs, loss of productivity, and business process impacts.
With Catchpoint, monitor G Suite performance from where your employees are accessing them – whether it’s from their home devices, call centers, branch offices, airplanes, or shuttle buses. By tracking data at the device, app, and network levels, you can accurately pinpoint any issues that occur, whether on the server side or the employee’s home network, so that problems can be quickly addressed. Catchpoint’s out-of-the-box monitoring templates for G Suite make it faster, easier, and more efficient for you to proactively monitor G Suite applications such as:
- Google Drive
- Google Docs, Forms, and Sites for collaboration
2. Hold Google accountable for SLA Violations
With SaaS app suites like G Suite, IT is in a tough spot. The business holds you responsible for the performance of the apps even though you don’t control the infrastructure on which they run. If you have a monitoring strategy in place, you can use the performance data to validate SLA violations and to help Google customer service troubleshoot faster.
3. Monitor network impact
When you rely on standard internet network services for delivering apps like G Suite to your workforce, you need detailed visibility of those network services and user-to-service network continuity visualization to troubleshoot and escalate quickly when issues arise.
- Is your network provider or ISP efficient?
- Are there any performance bottlenecks in the network?
- How well does the network handle congestion and load?
4. Enhance employee experience and productivity
There are few other apps that can be as directly tied to organizational productivity as G Suite. The performance of G Suite may vary from location to location, so end user experience may also vary. For example, measurements need to be taken from geographically distributed locations if your employees are geographically distributed. Catchpoint gives you the ability to monitor applications like G Suite from either globally distributed nodes on backbone, broadband, cloud, last mile, and wireless networks, within your branch office locations using Enterprise Nodes, and on employee devices using endpoint monitors to understand the performance variation.
5. Empower your remote employees with 5 device monitoring
ssues impacting employee experience in a remote environment, with increased dependence on the Internet, devices, and SaaS applications like G Suite can introduce performance volatility and impact productivity. With Catchpoint, determine if your remote workforce issues are due to your employee’s device, Wi-Fi, local network, or an actual issue with the SaaS application they are accessing. You can quickly see which users are having local bottlenecks in endpoint device or network domains, with endpoint performance data that gives you insight into root causes. Employees can also determine if, for example, a software update they can perform on their own may help resolve their problems reducing the number of help desk tickets filed.